Practical Training on core operational skills
Recruitment Ops Mentoring combines mentoring and coaching with practical training workshops.
Coaching and mentoring takes the approach that the individual knows the information, but just needs guiding and supporting to uncover the answer.
One of my biggest frustrations throughout my career has been 'I don't know what I don't know!'
But almost no Ops professionals are given any formal training. These workshops are focused on developing core knowledge into operational processes specifically for the recruitment sector, as well as strategic mindset and change management skills, to enact true business transformation.
Workshops
Generating Value through: Data
Understand how to create a robust data and reporting process that identifies opportunities for growth
Recruitment Process
Understand every data point along the recruitment process.
How to interpret the data.
What this data tells you about your recruitment processes.
How to pinpoint bottlenecks.
How to build or inform the L&D strategy.
Business Development
How to create a data-driven business development strategy.
How to assess market-share.
How to identify land & expand opportunities.
How to assess and mitigate revenue risk.
Data Health
How to audit your data health.
How to create a clean CRM.
How to build a CRM-first strategy.
Generating Value through: Improving Performance
Understand how to model consultant performance, inform performance management policies and establish 'what good looks like'
Consultant Performance
Understand how to model performance, beyond fees on the board.
Identify and build models for 'what good looks like' in terms of performance at each level.
Sense check performance vs. promotions, salaries, etc.
Consultant Productivity
Create robust models for supporting performance management processes.
Understand the difference between Performance and Productivity.
Identify productivity 'holes'.
Understand how to identify 'will' vs 'skill' issues.
Build for Growth
Build a KPI strategy to move average performers into top performers.
Create clear standards and expectations for new joiners.
Remove blockers and increase accountability for performance.
Generating Value through: Maximising Efficiency
Understand how to assess functions within the business, their effectiveness and ROI
Tech Stack
Understand how to audit your tech stack.
How to measure ROI.
How to measure utilisation, effectiveness and is the product 'fit for purpose'.
Managing suppliers, contract negotiations, renewals and going-to-market.
Marketing
How to interpret marketing data - vanity vs sanity metrics.
How to assess what metrics benefit the business.
How to establish a strategy that supports business goals.
Human Resources
How to interpret hiring and retention metrics to build a talent acquisition strategy.
How to measure engagement to improve culture and performance.
Workshops for Business Leaders
Understand how to build and support a best in class operations function
Creating Structure
Define Operational roles and future function mapping.
Create a structured promotion pathway with measurable objectives and competencies.
Map out hiring triggers and salary structures.
How to interview operational professionals.
Managing Operations for Success
How to effectively manage a non-sales function.
How to support, engage and inspire Operations professionals.
What metrics to measure.
Creating an Operational Strategy
How to map out operational projects against business objectives.
How to prioritise BAU vs Growth mode.
